Hot lines, support line, and after hours are easily managed with a single swipe on your mobile. Our industry-leading SMS forwarding capability is fully integrated into the solution, enabling text messaging to the on-call member.
Companies we’ve
worked with.
Companies we’ve worked with.
Improving call routing
Ease of Use.
Check who is currently on call and change the person by scrolling to the new person and clicking ‘Change.’ No more entering phone numbers manually.
Schedule upcoming calls
Schedule the change to the On-Call user.
Plan ahead for maximum efficiency. The schedule function allows you to match the change of the On-Call user to their roster to automate the changeover.
Features
How it works.
Mobile & Desktop App.
Download the Who’s On Call mobile app on iOS or Android, or use the integrated web portal.
Transfer Destination.
Effortlessly select the On-Call user by scrolling through the list of users and clicking ‘Change’.
Schedule On-Call person.
Schedule automatic assignment of control through secure web portal. Assign date and time changes to all parties.
Notification.
Both parties in any transfer get a notification on the App to confirm that the responsibility has been moved to the other party. Team members are also notified for any scheduled calls.
Fully integrated.
Designed specifically for the BroadSoft platform. Seamlessly integrate with Telstra TIPT, Liberate, and SIP Trunks to manage calls across single/multiple sites and numbers, unifying desk phones and mobiles for a simplified, secure cloud communication solution.
Full audit trail and reporting.
View call history at a glance, helping you manage and improve your team.
Let’s chat!
We’d love to discuss how our solutions can supercharge you service delivery.
30+ years experience.
Combined experience in the contact centre industry, IT and finance industry.
20,000 team members enhanced.
The DiMETRO solution maximises individual and company performance.
100+
Blue Chip Clients
Our solutions help organisations such as NSW Health, Qld Health, Victoria Police, CFA Vic, CFS SA, and many more.
Our Products
Our cutting-edge software add-ons connect to your existing telephony systems to unlock their full potential.
FAQs
What systems and devices does your software work on?
The mobile app runs on both iOS and Android.
The supporting web portal is hosted on a DiMETRO AWS Server and accessed from any browser on any device.
Can I request custom features or adjustments on your software?
All DiMETRO products have evolved by listening to customer requirements and requests. DiMETRO encourages customers to “dare to dream” to make the solutions meet their needs
Can I use my own branding?
Some of the solutions can be branded with a customers brand. Contact DiMETRO for details
Will you install the software, or do we?
The mobile app is downloaded from the App Store for iOS or Google Play for Android.
The supporting web portal is hosted on a DiMETRO AWS Server and accessed from any browser on any device.
What are the system and hardware requirements?
iOS 12 or later, Android or later
PC’s require Windows 10 or later. Mac’s require any version that supports Parallels.
