Support

Who’s On Call
The mobile app runs on both iOS and Android.
The supporting web portal is hosted on a DiMETRO AWS Server and accessed from any browser on any device.

Screen Pop – Integratus
This solution is a desktop application built for Windows and will run on Mac using Parallels. No mobile app available.

Call Conferencing – Colloquium
This solution is a desktop application built for Windows only. No mobile app available.

Interactive Voice Response – TIPT IVR
The solution is hosted on DiMETRO AWS Server. It is fully integrated to your TIPT telephone service. No mobile app available.

Call Steering – Validatus
The solution is hosted on a DiMETRO AWS Server and accessed from any browser on any device.

All DiMETRO products have evolved by listening to customer requirements and requests. DiMETRO encourages customers to “dare to dream” to make the solutions meet their needs.

Some of the solutions can be branded with your company or organisation’s brand. Contact us for details.

DiMETRO Integratus is designed to integrate with the following:

• Salesforce
• MS Dynamics
• Zoho
• Zendesk
• ServiceNow
• Oracle NetSuite

For other integrations, contact us.

• Salesforce
• MS Dynamics
• Zoho
• Zendesk
• ServiceNow
• Oracle NetSuite

For other integrations, contact us.

No additional hardware is required beyond the usual PC or smartphone.

DiMETRO is exclusively integrated to the Cisco Broadsoft platform used by major global Telcos including Telstra.

iOS, Android, Windows, Mac.

Most solutions include training and a user guide is provided for each solution.

Support is provided by lodging a support request on our website. Click here to lodge a support ticket.

Initial setup is included as part of the deployment. 

Regular updates are required and are provided by DiMETRO and are applied by the customer in conjunction with DiMETRO Support.

DiMETRO products are charged on a one-off setup fee and a monthly usage charge. The usage charge is based on users or extensions based on the product. Please contact us for details.

There is no theoretical limit to the number of users.

No. DiMETRO is committed to treating customers with respect and will not hide any fees.

Payment is typically billed by your Telstra partner.

Yes. All ongoing billing is based on a monthly fee rolled up to a 12-month total. Additional licences added are charged a monthly pro-rata fee to align with the annual billing date.

Most products are billed annually in advance, but monthly billing is also supported.

Yes, all data and solutions are hosted in a secure AWS data centre in Australia.

Some applications allow data export to Excel.

All applications include an inbuilt suite of reports that are accessed via the relevant web portal.

Who’s On Call:
This mobile application is compatible with both iOS and Android devices.
Screen Pop – Integratus
This solution is a desktop application built for Windows and will run on Mac using Parallels. No mobile app available