Industries
Ideal for.
- Customer Analytics
- Utilities
- Government
- Telcos
- Not For Profit
- Travel
- Banking & Finance
- Offices
- Helpdesks
Companies we’ve
worked with.
Case study: Emergency Services
On Call management simplified.
A major emergency services organisation utilises Who’s On Call to manage calls to their duty manager phones. Calls are diverted to the On-Call duty managers mobile phone regardless of their location.
Case Study: Efficiency
Calls removed from operational personnel with TIPT IVR.
A major government body was constantly inundated with calls to their local branch offices. The deployment of a TIPT IVR ensured all calls were answered instantly and the callers given an option to talk to the support centre for general enquiries or talk to a specific person at the branch.
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Outcome: The solution has removed 20% of call traffic and freed the branch staff up to handle face-to-face interactions.
Case Study: Real Estate
Increased employee efficiency and streamlined customer service.
A leading Real Estate firm with over 3,000 tenants in rental properties deployed Validatus into their operation. Tenants calling to speak to their Property Manager always called the office and spoke to the receptionist who had to look up the property address and transfer the call to the Property Manager.
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Validatus allowed them to match tenants to their Property Manager in the database. Calls to reception are intercepted and diverted directly to the Property Manager.
Outcome: Receptionists have seen a 60% reduction in workload that is a cost to the business. This has released them to focus on revenue generating activities. Customers have immediate access to their Property Manager without the need to give out their personal phone numbers.
Our Products
Our cutting-edge software add-ons connect to your existing telephony systems to unlock their full potential.
