IVR is an automated phone system that uses pre-recorded messages, speech recognition, and menu options to enable callers to access information easily without needing to speak to a human, or be automatically transferred to the correct department.
TIPT IVR (Interactive Voice Response)
Serve customers faster and more efficiently with 24/7 automated Voice Response.
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Companies we’ve
worked with.
Companies we’ve worked with.
Happier callers
Improve customer service.
Self-Service phone call automation provides the opportunity for customers to:
- Avoid call queues.
- Access 24/7 support conveniently.
- Get helped faster.
- Access customer info automatically.
Streamline and scale
Handle more calls with less effort.
- Reduce workload.
- Reduce operational costs.
- Reduce errors. Handle high call volumes.
- Increase agent efficiency.
- Empower agents with customer info before conversations begin.
- Collect caller data.
Features
How it works.
Integration.
DiMETRO is exclusively integrated to the Cisco Broadsoft platform used by Telstra. It connects to your customer database.
Automation.
IVR deals with simple support queries such as account balances automatically, while escalating more complex issues to human support operators.
Reliable.
Our IVR software solution is hosted on DiMETRO’s stable & secure AWS (Amazon Web Services) Server.
Recognise Voice or number input.
IVR interacts with callers through voice recognition or touch-tone input to guide callers to the information they need.
Virtual Receptionist
IVR acts as a virtual receptionist. It handles routine tasks without the need for a human and efficiently directs complex issues to an appropriate person in a relevant department.
Multi-Level Menu.
Your menu can be one or several layers deep. The options can be created as pre-recorded messages or using text-to-speech technology.
Let’s chat!
We’d love to discuss how our solutions can supercharge you service delivery.
30+ years experience.
Combined experience in the contact centre industry, IT and finance industry.
20,000 team members enhanced.
The DiMETRO solution maximises individual and company performance.
100+
Blue Chip Clients
Our solutions help organisations such as NSW Health, Qld Health, Victoria Police, CFA Vic, CFS SA, and many more.
Our Products
Our cutting-edge software add-ons connect to your existing telephony systems to unlock their full potential.
FAQs
What software integrations are available?
DiMETRO is designed to integrate with the following:
- Salesforce
- MS Dynamics
- Zoho
- Zendesk
- ServiceNow
- Oracle NetSuite
Contact us for other integrations.
Does it require any additional hardware or app?
No, the IVR system integrates to the Cisco Broadsoft platform used by Telstra and is hosted on DiMETRO’s AWS Server.
Can the pre recorded responses be AI generated?
Yes, text to speech technology enables speech responses based on the text inputs. You can also use pre recorded voice responses for a more human feel.
Do you set up the responses and menu options or will you provide training for us to do it?
We provide training and user guides.
