In our busy, connected world, protecting what’s private is more important than ever. At Dimetro, we’re committed to keeping your personal information safe and your data secure.
Making privacy simple
We think understanding how we handle your personal information should be simple. This quick overview will help you get to know the main points of our Privacy Statement. It doesn’t contain every detail. If you want more information, please read our full Privacy Statement.
We need your personal information to provide our products and services to you
We collect different types of personal information about you. The types of personal information we collect depend on which of our products and services you use, how you use them, and our relationship with you.
Sometimes, we may also need to collect personal information about other people from you. Where this is the case, we rely on you to let those people know you are providing us with their information. We also rely on you to let them know about this Statement. Find out what types of information we collect.
We collect your personal information in three main ways
We collect your personal information when you or your authorized representative give it to us. For example, this could be in a web form or during a chat session, when you use our networks, products, and services, or when we get information about you from other places, including regulators, our related entities, service providers, or public posts to social networking sites. Learn more about how we collect your personal information.
We use your personal information in a variety of ways
We mainly use your personal information to provide products and services to you. But we also use your information for other business purposes like administration, security, fraud protection, marketing, analysis of product and service usage, improvement and development of new and existing products and services. Learn more about the ways we use your personal information.
We work hard to keep your personal information secure
We use a combination of technical solutions, security controls, and internal processes to help us protect your personal information from unauthorized access and disclosure. We’re constantly updating our security measures. Learn more about everything we do to keep your information safe.
We may share your personal information with others who help us provide our services to you
We may share your personal information with other parties who play an important role in helping us run our business and provide products and services to you. These include our suppliers, agents, partners, and contractors.
We may also share your personal information with other third parties. This may include financial institutions, credit reporting bodies, and our corporate partners. In some cases, we share your information with organizations that may be based outside Australia. We take steps to ensure that they meet the same privacy requirements we place on ourselves. Learn more about how we share your personal information.
You’re in control of your personal information
You can access, view, and correct your personal information. You have the right to request a copy of the personal information we hold about you, and the right to correct it if you need to. It’s always a good idea to keep your personal information up to date. Learn more about your right to access and correct your personal information.
You can make a complaint to us or a regulator about any privacy concerns
Our contact details are available for you to notify us of any privacy complaints you have against us. While we hope we’ll always be able to resolve any issues you have, you can also lodge a complaint with the relevant regulator, for example, the Telecommunications Industry Ombudsman (TIO) or the Office of the Australian Information Commissioner (OAIC). Find out more about lodging a complaint and how you can contact us.