Screen Pop automatically displays a caller’s customer information on an agent’s computer before the call is answered, enabling faster resolutions, happier customers, and more efficient agents.
Integratus (Screen Pop)
Automatically display a caller’s customer info for seamless support.
Integrated to Salesforce, Dynamics, Zoho, SugarCRM, and many more.
Get in Touch
Companies we’ve
worked with.
Companies we’ve worked with.
Happier callers
Enhance customer experience.
Having visibility of your caller’s customer information (before you even answer the call) provides:
- More personalised service.
- Faster resolutions.
- Avoid unnecessary call transfers.
- Reduced wait times.
Save time and costs
Reduce operational costs.
By providing agents with immediate access to customer information, Screen Pop enables:
- Increased agent efficiency.
- Handle more calls in less time.
- Reduced errors.
- Steer callers to the most appropriate number.
- Call customers directly from CRM or LDAP.
Features
How it works.
Integration.
Integrating with Telstra TIPT, Liberate, and SIP Trunks, it connects to your CRM or LDAP to display details of the caller on the employee desktop.
Real-Time Updates.
Display real-time updates on the customer’s account status or any ongoing issues.
Click2Call.
When you need to call a customer, just click on their phone number in the CRM and dial instantly. Increase accuracy and efficiency and don’t even touch your phone.
Reliable.
Our software is hosted on DiMETRO’s stable & secure AWS (Amazon Web Services) Server ensuring data safety and uptime.
CRM.
Screen Pop connects to:
✓ Salesforce
✓ Dynamix
✓ Sugar
✓ Zoho
✓ LDAP
✓ Others
Desktop App.
Integratus Screen Pop is a desktop application built for Windows and will run on Mac using Parallels.
Let’s chat!
We’d love to discuss how our solutions can supercharge you service delivery.
30+ years experience.
Combined experience in the contact centre industry, IT and finance industry.
20,000 team members enhanced.
The DiMETRO solution maximises individual and company performance.
100+
Blue Chip Clients
Our solutions help organisations such as NSW Health, Qld Health, Victoria Police, CFA Vic, CFS SA, and many more.
Our Products
Our cutting-edge software add-ons connect to your existing telephony systems to unlock their full potential.
FAQs
What CRM & LDAP integrations are available?
DiMETRO is designed to integrate with the following:
- ✔️ Salesforce
- ✔️ MS Dynamics
- ✔️ Sugar
- ✔️ Zoho
- ✔️ LDAP
Contact us for other integrations.
What systems and devices does your software work on?
This solution is a desktop application built for Windows and will run on Mac using Parallels. No mobile app available.
Will you install the software, or do we?
The windows application is installed from an MSI file by the customer
