DiMETRO Validatus Call Steering understands a callers intent and routes them intelligently to:
Validatus (Call Steering)
Automatically connect callers to the relevant phone number.
- Nearest or regular store.
- Steer calls from VIP clients to a specific number.
- Block SPAM callers or deflect calls from nuisance callers.
Get in Touch
Companies we’ve
worked with.
Companies we’ve worked with.
Happier callers
Improve customer service.
Call Steering phone call automation helps customers:
- Avoid unnecessary call transfers.
- Speak to the right person from the start.
- Get helped faster.
- Avoid repeating themselves to different people.
Save time and costs
Reduce operational costs.
Reducing the need for manual call handling lowers operational costs, as fewer agents are required to manage call routing. This leads to significant savings for the business while maintaining high service quality.
Ideal for.
- Customer Service.
- VIP Clients.
- Help Desks.
- Service Hotlines.
- Businesses with multiple stores.
- Real Estate companies in property management.
Features
How it works.
Integration.
Integrating with Telstra TIPT, Liberate, and SIP Trunks, it connects to your customer database and routes the call based on the caller’s number.
Customer Portal.
You can add caller numbers to the platform via a simple secure web portal or integrate to your CRM system.
Any browser on any device.
Works across any browser on any device – iOS, Android, Windows and Mac, providing a unified cloud communication solution.
Reliable.
Our software is hosted on DiMETRO’s stable & secure AWS (Amazon Web Services) Server ensuring data safety and uptime.
Block Spam.
Automatically block callers who ring more than x times in y minutes. Deflect calls from nuisance callers to specific numbers or a specific voicemail message.
Contextual information gathering.
Collects relevant information from the customer during the call routing process, which is then provided to the agent for a more informed interaction.
Skill-based routing.
Directs calls to the most appropriate agent based on the customer’s request and the agent’s expertise, ensuring efficient and effective service.
Personalised call routing.
Utilises customer data and interaction history to route calls based on past preferences and behaviours, providing a more tailored experience.
Let’s chat!
We’d love to discuss how our solutions can supercharge you service delivery.
30+ years experience.
Combined experience in the contact centre industry, IT and finance industry.
20,000 team members enhanced.
The DiMETRO solution maximises individual and company performance.
100+
Blue Chip Clients
Our solutions help organisations such as NSW Health, Qld Health, Victoria Police, CFA Vic, CFS SA, and many more.
Our Products
Our cutting-edge software add-ons connect to your existing telephony systems to unlock their full potential.
FAQs
What software integrations are available?
DiMETRO is designed to integrate with the following:
- Salesforce
- MS Dynamics
- Zoho
- Zendesk
- ServiceNow
- Oracle NetSuite
Contact us for other integrations.
Does it require any additional hardware or app?
No, the Validatus Call Steering system integrates to the Cisco Broadsoft platform used by Telstra and is hosted on DiMETRO’s AWS Server.
Do you provide usage training?
We provide training and user guides.
