Call Recording and
Performance Management Solutions

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CUSTOM SOLUTIONS

Ask any call centre operations manager what they most
need in their operation, and they’ll give you one word:


VISIBILITY


At DiMETRO, that’s what we deliver.
  Complete tracking of employee performance from a quality and quantity perspective;
visibility of customer’s needs and patterns, and a greater overall picture of company performance.
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Visibility of customer’s needs and patterns
and a greater overall picture of company performance

EASY TO USE

DiMETRO has been designed for ease of use without complexity. Almost all navigation is point and click to minimise keyboard use. This philosophy applies to deployment, configuration and maintenance, thanks to our intuitive User Interface.

AFFORDABLE PRICING

Affordability is just the beginning! With our products in place, you will see a decrease of salary, telephony, training and recruitment costs.

FLEXIBLE SOLUTION

Our range of products can tap into your network from a number of different access points, giving you the flexibility to manage critical operations and gain real-time insight.

COMPATIBLE

Our products are also scalable, and can suit anyone from a smaller inbound centre, to a large multi-site dialer-driven operation.

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Complete tracking of employee performance
from a quality and quantity perspective

WHY US?