Ask any call centre operations manager what they most
need in their operation, and they’ll give you one word:
At DiMETRO, that’s what we deliver.
Complete tracking of employee performance from a quality and quantity perspective;
visibility of customer’s needs and patterns, and a greater overall picture of company performance.
Visibility of customer’s needs and patterns
and a greater overall picture of company performance
EASY TO USE
DiMETRO has been designed for ease of use without complexity. Almost all navigation is point and click to minimise keyboard use. This philosophy applies to deployment, configuration and maintenance, thanks to our intuitive User Interface.
Affordability is just the beginning! With our products in place, you will see a decrease of salary, telephony, training and recruitment costs.
Our range of products can tap into your network from a number of different access points, giving you the flexibility to manage critical operations and gain real-time insight.
Our products are also scalable, and can suit anyone from a smaller inbound centre, to a large multi-site dialer-driven operation.
Complete tracking of employee performance
from a quality and quantity perspective