Using DiMETRO,organisations are able to efficiently overcome many of the problems associated with creating a sustainable quality management program.
ASSESS TELEPHONE CALLS FOR QUALITY
DiMETRO completely manages the quality assessment process by enabling qualified personnel to design and build unlimited assessment forms to suit their specific requirements and environment. Assessment forms can be developed for a particular department or team to target areas for improvement.
Team managers or quality managers then conduct quality assessments on live or recorded calls, emails, and correspondence, etc. via their own personal dashboard.
With an extensive portfolio of text based or graphical reports, users can complete in-depth analysis of all aspects of the quality process and develop targeted training to facilitate improvement.
ASSESS LETTERS / EMAILS / FORM COMPLETION FOR QUALITY
Because of the unique architecture of the DiMETRO solution, the DiMETRO Quality Manager is ideal for assessing the quality elements of almost any transaction within your business.